Refund Policy

Refund Policy

Last Updated: August 11, 2026

This Refund Policy applies to purchases made through PeopleJewl.com.

1. Eligibility for Refund

Refunds may be issued for eligible returned products in accordance with our Return & Exchange Policy.

A refund will generally be processed only after the returned product has been received and inspected by People Jewl.

2. Refund Approval

Once we receive and inspect the returned product, we will notify you whether the return has been approved or rejected.

If approved, the refund will be processed to the original payment method, where technically possible.

3. Refund Processing Time

After approval, the refund may take additional time to appear in your bank account, card account or payment method depending on your payment provider, bank and location.

People Jewl is not responsible for delays caused by banks, payment processors or other financial institutions.

4. Shipping Charges

Unless required by applicable law or otherwise agreed by People Jewl, original shipping charges are generally non-refundable.

For international returns, return shipping charges and applicable return handling charges are the responsibility of the customer.

Where a return is caused by an error attributable to People Jewl, we may provide an appropriate remedy, subject to applicable law.

5. Customs Duties and Taxes

For international orders, customs duties, import taxes, customs clearance charges and similar charges paid by the customer are generally non-refundable by People Jewl.

If an international shipment is refused by the customer or cannot be delivered because customs duties or clearance requirements were not completed, any eligible refund may be reduced by shipping, return, customs, handling or other charges incurred by People Jewl, to the extent permitted by applicable law.

6. Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect product, contact us at support@peoplejewl.com with your order number and supporting photographs/videos.

If the issue is confirmed to be attributable to People Jewl, we may provide a replacement, exchange or refund, subject to applicable law.

7. Non-Eligible Refunds

A refund may be refused where:

* The product has been used, worn, damaged or altered.
* The product is returned without the required accessories or packaging.
* The return request is outside the applicable return period.
* The product does not meet our return conditions.
* The customer has caused damage to the product after delivery.

These restrictions do not apply where prohibited by applicable consumer protection law.

8. Contact Us

For refund-related questions, contact:

People Jewl
121, 122, Hilltown Landmark,
Opp. Das Khaman, Nikol,
Ahmedabad, Gujarat, India – 382350

Email: support@peoplejewl.com