Return And Exchange Policy

Return & Exchange Policy

Last Updated: August 11, 2026

At People Jewl, we want you to be satisfied with your purchase. This Return & Exchange Policy applies to purchases made through PeopleJewl.com.

1. Return Period

You may request a return within 15 days of receiving your order.

The return request must be submitted within this 15-day period by contacting:

support@peoplejewl.com

Please include your order number, reason for return and photographs/videos where applicable.

2. Return Conditions

To be eligible for a return:

* The product must be unused and in its original condition.
* The product should be returned with its original packaging, accessories and included items.
* The product must not be damaged, altered or worn.
* The product must be suitable for resale.
* Proof of purchase/order details must be provided.

People Jewl reserves the right to reject a return if the product does not meet these conditions.

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us at support@peoplejewl.com as soon as possible, preferably within 48 hours of delivery.

Please provide clear photographs and/or video of the product and packaging so that we can investigate the issue.

If the issue is confirmed to be our responsibility, we may offer a replacement, exchange or refund, subject to availability and applicable law.

4. International Returns

For international orders, if a return is accepted, all return shipping charges and applicable return handling charges shall be borne by the customer, except where applicable law requires otherwise or where the return is due to an error attributable to People Jewl.

The customer is responsible for arranging the return shipment in accordance with our return instructions.

People Jewl is not responsible for loss, damage, customs delays or additional charges arising during a customer-arranged international return shipment.

5. Customs, Duties and Taxes

For international orders, customs duties, import taxes, clearance charges and other charges imposed by the destination country are the responsibility of the customer.

People Jewl does not guarantee that an order will be cleared by customs.

If a customer refuses delivery or fails to complete customs clearance, any resulting return, storage, customs or shipping charges may be deducted from any eligible refund, to the extent permitted by applicable law.

6. Non-Returnable Items

Unless required by applicable law, certain products may not be eligible for return where they have been used, worn, damaged, altered, personalized or otherwise made unsuitable for resale.

7. Exchanges

If you wish to exchange an eligible product, contact us at support@peoplejewl.com.

Exchanges are subject to product availability. International customers may be required to pay applicable return shipping, handling, shipping and customs-related charges.

8. How to Request a Return

To request a return:

1. Email support@peoplejewl.com within 15 days of delivery.
2. Provide your order number and reason for return.
3. Provide photographs/videos if requested.
4. Wait for our return instructions before shipping the product.
5. Ship the product using the instructions provided by People Jewl.

Do not send a return to our business address unless we have specifically instructed you to do so.

9. Contact

People Jewl
121, 122, Hilltown Landmark,
Opp. Das Khaman, Nikol,
Ahmedabad, Gujarat, India – 382350

Email: support@peoplejewl.com